Customer care
Support & Documents
Your satisfaction is our priority
Whether you’re seeking to download various documents, find answers in frequently asked questions section, explore our spare parts offerings, or access general business, service, and warranty information, our customer care is here to assist you.
FAQ
Frequently asked questions
- Depending on the indoor or outdoor circumstances, it takes about 20 minutes in average to reach the correct set standard temperature of 80ᵒ and 4ᵒ degrees Celsius. This means you do not have to turn on the Temptainer unit the first thing in the morning when you arrive to work. By preparing the units on demand, you save a lot of energy costs and time.
- You can store the food for quite a long time unless you’re not opening the doors. But accordingly, to the HACCP regulations no more than 2 hours before being served. So that should be your max time limit to serve the food.
- Storage of hot food ready to be served should not be below +60 ᵒC.
- Meaning of HACCP: A hazard analysis and critical control point (HACCP) is a system that identifies, evaluates and controls hazards to food safety. It is implemented by food businesses to ensure safe production, storage, and transport of food.
- Yes, all Temptainer models are compatible with GN sizes 1/1, 1/2, 1/3 and 1/4 etc.
- Yes, by using a water hose without any pressure on the inside. Detergent, ask your local supplier. On the outside the same, please read your Temptainer manual. You can download the latest version below.
- What we need is the model name, part number, serial number and year of manufacture. This information can be found on the nameplate located on the back of the box.
- Download CERTIFICATE md EN 60204-1, EN ISO 12100 SWE
- Download CERTIFICATE md EN 60204-1, EN ISO 12100 EN
- Download CERTIFICATE md EN 60204-1, EN ISO 12100 DAN
- Download CERTIFICATE md EN 60204-1, EN ISO 12100 DUTCH
- Download CERTIFICATE lvd EN 603351-1, EN 60335-2-49, EN 60204-1 SWE
- Download CERTIFICATE lvd EN 603351-1, EN 60335-2-49, EN 60204-1 EN
- Download CERTIFICATE lvd EN 603351-1, EN 60335-2-49, EN 60204-1 DAN
- Download CERTIFICATE lvd EN 603351-1, EN 60335-2-49, EN 60204-1 DUTCH
4th generation
3rd generation
Family celebration
Short introduction
Short showcase
Delivery
Short celebration
To prolong the longevity of the Tempatainer product, please follow the instructions in the manual.
Playlist
At Hallins, we are committed to delivering products of the highest quality and ensuring your satisfaction.
Warranty Coverage
We are pleased to offer a comprehensive 24-month warranty on all our products, effective from the date of purchase. This warranty guarantees that our products are free from defects in materials and workmanship, provided they are used correctly and in accordance with our product guidelines. Should you encounter any issues during this period, we are here to assist you.
Authorized Service Personnel:
To maintain the integrity and quality of our products, all repairs must be performed by authorized service personnel.
Spare Parts Availability:
We understand the importance of keeping your equipment in optimal condition, even beyond the warranty period. To support this commitment, we guarantee the availability of spare parts for your product for a period of 10 years from the date of purchase. This ensures that you can easily obtain any necessary components to keep your equipment running smoothly.
We believe that our comprehensive warranty and repair services reflect our dedication to providing you with the best possible experience when using our products. Should you encounter any issues with your purchase, please do not hesitate to contact our customer support team. They will be happy to assist you in scheduling repairs or ordering spare parts.
ORGALIM S 2022 General Conditions for the Supply of Mechanical, Electrical, and Electronic Products
Hallins conducts its business operations in accordance with the ORGALIM S 2022 General Conditions for the Supply of Mechanical, Electrical, and Electronic Products.
These internationally recognized conditions, as set forth by ORGALIM (Europe’s technology industries association), govern our business transactions involving the supply of a range of mechanical, electrical, and electronic products. By adhering to these conditions, we aim to ensure transparency, fairness, and efficiency in our dealings with our valued partners and customers.
ORGALIM S 2022 General Conditions encompass key aspects of our business relationships, including but not limited to:
Contract Formation: The principles of offer and acceptance, contract formation, and the obligations of both parties.
Delivery and Acceptance: Guidelines for the delivery and acceptance of products, including inspection, notification of defects, and conformity assessment.
Pricing and Payment Terms: Clarity on pricing, payment terms, and any applicable taxes or duties.
Intellectual Property Rights: Protection and licensing of intellectual property rights where applicable.
Liabilities and Indemnities: Allocation of liabilities, indemnification, and dispute resolution mechanisms.
Termination and Force Majeure: Conditions under which contracts can be terminated and provisions for force majeure events.
By aligning our operations with ORGALIM S 2022 General Conditions, we demonstrate our commitment to professionalism, integrity, and compliance within the industry. This helps to establish a solid foundation for mutually beneficial and sustainable business partnerships.
If you have any questions or require further information regarding our adherence to these conditions, please do not hesitate to contact us.
