Customer care

Support & Documents

Your satisfaction is our priority

Whether you’re seeking to download various documents, find answers in frequently asked questions section, explore our spare parts offerings, or access general business, service, and warranty information, our customer care is here to assist you.


Frequently asked questions

  • Depending on the indoor or outdoor circumstances, it takes about 20 minutes in average to reach the correct set standard temperature of 80ᵒ and 4ᵒ degrees Celsius. This means you do not have to turn on the Temptainer unit the first thing in the morning when you arrive to work. By preparing the units on demand, you save a lot of energy costs and time.
  • You can store the food for quite a long time unless you’re not opening the doors. But accordingly, to the HACCP regulations no more than 2 hours before being served. So that should be your max time limit to serve the food.
  • Storage of hot food ready to be served should not be below +60 ᵒC.
  • Meaning of HACCP: A hazard analysis and critical control point (HACCP) is a system that identifies, evaluates and controls hazards to food safety. It is implemented by food businesses to ensure safe production, storage, and transport of food.
  • Yes, all Temptainer models are compatible with GN sizes 1/1, 1/2, 1/3 and 1/4 etc.
  • Yes, by using a water hose without any pressure on the inside. Detergent, ask your local supplier. On the outside the same, please read your Temptainer manual. You can download the latest version below.
  • What we need is the model name, part number, serial number and year of manufacture. This information can be found on the nameplate located on the back of the box.

Czech Office

Petr Pavlásek

Temptainer Development Manager

Petra Žáčková


Swedish Office

Lars Torpman

Vice President & Export Sales

Andreas Karlsson


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